What’s the Best Mobile Service Provider in Malaysia?

December 23 | by

topics: Malaysia Guides, Mobile, Telecom

Smartphones-7180499

So perhaps you’re currently in the market for a new smartphone, or you might have already decided on one but can’t seem to pinpoint which mobile network provider might be best for you. What do you do? Why, you come to Leaping Post for some solid advice, of course. Choosing a mobile network provider can be challenging, but we’re here to make that choice a little bit easier for you. Here is everything you should consider when choosing a wireless carrier in Malaysia.

SEE ALSO: Smartphone Plans in Malaysia: Who Offers the Best Perks?

Comparing Mobile Networks

Here we’ve outlined six key parts to consider for mobile network carriers in Malaysia to help you choose the best service. We’ve focused on the four major mobile service providers in Malyasia:

  • Maxis
  • Celcom
  • DiGi
  • U Mobile

1. Plan Style

One of the first things you need to decide is if you want a prepaid plan or postpaid plan. Prepaid means you pay for your credit upfront, then once you use that, you pay to buy more credit to use. For postpaid, you commit to a contract plan, which provides you a certain amount of mobile service, which you pay for at the end of each month. All of the major networks offer both postpaid and prepaid options. Maxis offers its prepaid service via Hotlink.

Our Insight: Since the four major networks offer both prepaid and postpaid options, this isn’t an important factor for deciding which network to go for. However, the pricing and add-ons vary by network. We discuss the pricing later on in the article.

2. Coverage

Coverage is a crucial component for trying to select a mobile plan. This element is really important for every mobile user in Malaysia, no matter if you’re a city dweller or a kampung kid. Without adequate wireless coverage, your pricey mobile plan will be rendered useless.

Of course, all network providers will lay claim to having the best coverage in Malaysia. This can’t possibly be true; there are definitely differences between providers. Luckily for us, there are resources available to help us determine which ones stand out from the rest of the pack.

Opensignal is a website dedicated to mapping wireless coverage worldwide, based on data submitted by users like yourself. You can easily download an Android or iPhone app if you want to contribute! Using Opensignal, it wasn’t hard to determine which Malaysian carriers offer superior wireless coverage. Here are links to four notables ones:

With assistance from Opensignal’s basic statistics – average network speed, coverage maps, and reliability – it seems that Maxis ranks first and then Celcom in terms of providing customers with the best wireless coverage in Malaysia. Their services even extend to the outskirts of capital cities in East Malaysia. Overall, they provide great reception for customers in major cities. U Mobile, unfortunately, falls short in East Malaysia, providing the lowest reception outside of Peninsular Malaysia.

Statistics aside, remember that you shouldn’t focus on the numbers alone. You’ll need to ensure that your wireless carrier will provide you with strong reception in the locations that you frequent. After determining network coverage, the next step is to conduct an old-fashioned comparison.

Our Picks: If you want a mobile network with the best wireless coverage in Malaysia, we’d first recommend Maxis and then Celcom. View this interactive map showing the coverage of each wireless carrier in Malaysia.

SEE ALSO: Improve Your Mobile Connection in Malaysia with the OpenSignal App

3. Data Services

As you probably know, the data service that a network provides is pretty key for smartphone users. This can vary widely, depending on if you want pre-paid, post-paid, and other factors. Here, we’ve decided to use the iPhone 5S as a benchmark to compare the various plans offered by Malaysian wireless carriers. Here is a chart to show you the plan breakdowns:

Maxis Data Services

Plan
iValue Simple
iValue 1
iValue 2
iValue 3
PriceRM 50RM 100RM 155RM 250
Data Quota1 GB2 GB4 GB6 GB

Celcom Data Services

Plans
Prime
Premier
Elite
PriceRM98 & RM128RM168RM238
Quota4.5GB & 6.05GB6.1GB6.2GB

DiGi Data Services

Plans
iDiGi 88
iDiGi 138
iDiGi 238
PriceRM88RM138RM238
Quota1GB3GB5GB

As you can see, Maxis offers you plans ranging in price from RM50 to RM250, Celcom’s go for between RM98 and RM238, and DiGi’s cost between RM88 and RM238. Let’s say your monthly budget is around RM100. For that price, you’ll get 2GB of data from Maxis, 4.5GB from Celcom, and just 1GB from DiGi. It’s pretty clear who comes out the winner here.

What if you’re willing to get the best plan possible for RM200 and up? In this category, Maxis and Celcom will both offer you roughly 6GB, while DiGi offers 5GB.

As we’ve used the iPhone 5S data plans for comparing the networks, this may not be an entirely accurate representation of the ntwork carriers, as it really depends on which smartphone you select. However, overall this is a pretty good example of what you can expect from these three providers.

Further, while we haven’t included these details in the chart here, we’ve identified that Maxis and Celcom also outweigh DiGi in terms of other services provided (minutes, SMS, and MMS).

Our Picks: Toss-up, depends on your data preferences.

4. Network Speed and Quality

Now, what is the point in having a massive data quota if you can’t actually use it? Well, be sure to avoid this by choosing a network that simply works! Using Opensignal again, we began to look at the differences in network speed and quality amongst the major wireless carriers.

Malaysian Wireless Carrier Network 3G Quality based on Opensignal

Carrier / Performance
Avg. Download Speed
Avg. Upload Speed
Avg. Latency
Network Reliability
My Maxis2.7Mb/s.9Mb/s2621ms89%
Celcom1.7Mb/s.8Mb/s2474ms92%
DiGi1.3Mb/s.9Mb/s2497ms88%
U Mobile1Mb/s1Mb/s511ms89%

Malaysian Wireless Carrier Network 4G Quality based on Opensignal

Carrier / Statistic
Avg. Download Speed
Avg. Upload Speed
Avg. Latency
Network Reliability
My Maxis13.5Mb/s7.5Mb/s124ms99%
Celcom27.3Mb/s7.4Mb/s116ms100%
DiGi24Mb/s6.8Mb/s447ms100%

We can definitely use this as a rough guide towards understanding network quality and speed on our local wireless carriers, but keep in mind that the data on Opensignal is collected from a self-selecting group of users. From this information, however, it’s pretty clear who comes out on top in both categories.

Our Pick: Choose Celcom if your after the fastest reliable 4G data service in town. Also take a look at Maxis for decent 3G data prices and at U Mobile for an even more affordable 3G plan. 

SEE ALSO: 

5. Prices, Prices, Prices

Don’t commit to something that you cannot afford, especially if you’re signing for a 12- or 24-month smartphone contract! Figure out your budget, and do all the necessary research before committing yourself to a cellular plan.

Follow these links below to view the post-paid plans offered by the four wireless carriers we’ve already mentioned in this article:

  • Celcom – Celcom has three types of cellular plans (Prime, Premier, & Elite) with an extremely small Internet quota. There is however, an option to add on to your Internet quota. Their smartphone contract plans differ according to the handset.
  • Maxis – Maxis’ cellular plans are diverse and tailored to suit specific needs, so whether you spend more time surfing the Internet, chatting with friends, talking to your family, or texting, there’ll be a good option for you. Their smartphone contract plans differ depending on the handset.
  • DiGi – Post-paid cellular plans from DiGi are the most straightforward. There’s basically only one plan available, plus the option to purchase Internet Quota. Their prices are fair.
  • U Mobile – They have three types of post-paid plans, all of which include data. Plus, they’re reasonably priced too.

Best Malaysians wireless carriers’ price to value for…

A basic calling plan: Choose Maxis’ TalkMore for RM48 a month. You’ll get a monthly bonus of 400 free minutes and 200 free SMSes. Call rates start at 10sen/min, and there is the option to purchase Internet quota. Add-on Internet quota options for Maxis plans can be found here.

The cheapest data: U Mobile’s U28 post-paid plan gives users 1GB worth of data, along with a limited amount of free minutes and SMSes for RM28 a month. Take a look here.

The cheapest family plan: U Mobile has an affordable Internet Share Plan for family members. One plan (with an RM68 monthly commitment) gets you three sim cards, 3GB worth of sharable data, and 60mins of free voice calls between the three numbers. If you need an additional SIM card, you can pick one up for just RM10.

Special mention: Maxis’ FamilyPlus 30 plan also offers great benefits – 1,500 free SMSes and 15 hours of free calling time between family lines. Data, however, counts as an add-on and incurs some extra charges. The plan requires a monthly commitment of RM30 per person, which isn’t bad at all.

Our Insight: As a general rule Maxis tends to offer more expensive mobile services, while DiGi and U Mobile offer cheaper mobile services. Again, this is not a fixed rule but a rough guideline. If price is your main priority, then you may want to start exploring your mobile carrier options with DiGi and U Mobile.

6. Customer Service

Customer service is very important when you start having troubles with phones. We haven’t been able to source reliable or quantifiable information about this. However, here are some suggestions to help you gather customer service feedback of mobile service providers in Malaysia.

  • Social Media: Check out the broadband’s social media accounts o see what people have been saying and also post your own questions or comments. Does it look like the company is helping its customers or ignore them? Does there seems to be excessive frustration expressed from customers?
  • LowYat Forum: LowYat is an active forum in Malaysia and can be a great place to find existing threads about mobile service providers in Malaysia. Alternatively, you can start a new discussion by creating your own thread.
  • Ask Around: One great way to get information about mobile network service providers is to ask people in your network.  Ask your colleagues, friends, or family in Malaysia. What has been their experiences?  This simple exercise can offer some great insight.

Other Malaysian Mobile Carrier Alternatives

While the four wireless carriers mentioned above are probably the most popular choices in Malaysia, there are other carriers that utilize the technological capabilities of these four primary carriers. They generally offer their services at a somewhat cheaper rate; but the downside is that they only offer prepaid plans. In any case, here is a shortlist we’ve compiled:

In short, when choosing a wireless carrier, it’s mostly about your usage, coverage, services and features, and budget. There are a lot of factors to puzzle over, but hopefully reading this article has at least given you a framework to make the right decision! Leave a comment below if you think we’ve missed anything out.

Which do you think is the best mobile network carrier in Malaysia? Post in the comments below.

 

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SMARTPHONE STORIES:

AND: Other awesome ‘Tech’ stories published on Leaping Post

 

Photo credit: Phil Roeder / Foter.com / CC BY

  • http://leapingpost.com/ Nick

    From my experience, Maxis is best with coverage! Everytime I go on a trip in Malaysia, I usually am the one who still has mobile internet access unlike my friends who are connected with other networks.

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